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Communities > Diagnostic & Analysis System > MaxiSys > GM app will not install
GM app will not install

2191 Views 5 Replies Latest reply: 2015-10-29 01:13:55


  •   Level 2   
    (11) points
    Wes
    2015-10-27 20:38:29
    After the most recent update, the GM app fails to install, anyone know how to resolve this issue? Anyone having similar problems since the update?
    Reply

  •   Level 10   
    (10965) points
    Autel Support

    2015-10-28 01:04:35 (Reply to:Wes)

    Could you please tell us your system version? Go to System setting->About Tablet, tell us the Kernel version. And also Maxisys app->Setting->About, let us know the version number. If possible, please take a picture for the installed failed to support@autel.com. 
    Reply

  •   Level 2   
    (11) points
    Wes
    2015-10-28 08:52:52 (Reply to:Autel Support)
    Kernel version : 3.0.15-03.00.00

    Maxisys version : 2.00

    Is there a way to take a screen shot on the tablet? If not just shap a picture with a
    phone and email it? Thanks for your time in advance.
    Reply

  •   Level 2   
    (11) points
    Wes
    2015-10-28 09:09:20 (Reply to:Wes)
    Email has been sent via phone.
    Reply

  •   Level 9   
    (5837) points
    Ashraf

    2015-10-28 15:15:03 (Reply to:Wes)

    Yes you can take the screen shot by pressing and holding the Camera icon.....................and than look for the snap in Photo in Gallery.............
    Reply

  •   Level 9   
    (3413) points
    Support02

    2015-10-29 01:13:55

    Hi wes, just replied your email. For this case, please go to ES File Explorer -> SD card -> Scan -> Download to delete GM folder and have a try again.

    Reply
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